CRM
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FirstCRM is rapidly becoming the most popular Web-based CRM solution.
Benefits of FirstCRM include:
- Improve staff productivity
- Reduce days sales outstanding
- Improve customer service
- Reduce admin overheads
- Improve profit margins
Key Features
- GUI Design Tool means it is easy to design your business processes/workflow and configure the system accordingly.
- Extensive Configurability. FirstCRM is highly configurable, allowing you, in most cases, to configure it to work with your existing business processes. Unlimited locations, addresses, phone numbers, emails and custom data fields allow most unique needs to be met.
- Contacts. Store common contact data
- Activities. Record standard activities (phone call, meeting, email) for any contact or create your own custom activities that meet your needs.
- Custom Data. Create unlimited custom data fields in virtually any format, including radio buttons, drop-down menus, etc. All custom fields are searchable and can define a smart group.
- Support Multi-site Organizations and Networks. Centrally store data across multiple organizations or web sites.
- Import and Export Functionality with De-duping. Import functionality intelligently maps FirstCRM fields to imported data and checks for duplicates based on user-defined
- Website Integration. FirstCRM is a fully responsive system so that it adapts according to the device on which it is accessed, meaning that you are able to work efficiently in the office, at a client’s site and on the move.
Social media is the fastest growing marketing platform in the world, across individuals and corporate. It has spread like a forest fire, literally taking over the world and almost all those who are in the marketing or PR line of work. It has overtaken the traditional media such as print media, TV, videos, radio and others. What started as a website where people could get in touch with their school or college friends has today gone beyond giving brands a platform to reach out to the millions of prospective customers across the globe. Breaking barriers such as distance and language, the modern social media is revolutionizing the way people do business. Here are a list of things you need to keep in check when signing up for a social media marketing plan,
Measurable
Modern social media marketing is measurable as against the traditional system. You can keep track of number of followers, fans, users and members who are part of the group. The numbers are out in the open to see and share with ease. They are also specific to the business or profile created by the person and not a random number. This gives a good judge of how effective the platform is.
Cost effective Medium
You do need to spend to get social media marketing done for your brand or business. But, it is worth it! Apart from basic access to internet, the ideas, strategies involved require time and effort. All these are gained only through professional experience and so come for a cost. On the other hand, Traditional media comes with a certain set of fixed costs, which are definitely higher than the social media and take time to return results.
Get Instant Results
By using social media tools and techniques, you can see results right in front of your own eyes. There are no hidden actions or repercussions to these processes. If you post a message on Facebook or Twitter, you will see people respond to it instantly. This could be both positive and negative, but how you convert it to your benefit depends on your approach. Traditional media however requires time and it is not very clear how the results are measured.
More Accessibility
Social media platforms are easily accessible, especially to those with internet facility. Today, with most people using Smartphones it has become easy to be in touch with other members in their group, or to keep up on updates. Traditional media is limited in terms of access, and it has limited reach only.
Direct interaction with Customer/Clients
Via social media tools, brands and individuals can interact with their clients or customers directly. There is no intermediary but the internet and the platform involved in this process. Therefore, it is easier to keep in touch with the customer, work on the relationship and build the brand. For Traditional media, there is very little or no interaction with customers, except for subscriptions!
Therefore it would be wise to work towards reaching out to more than a handful by adopting the new age social media marketing and keep the traditional media on the back burner. Go for it, you have nothing to lose and everything to gain!
Online CRM Solutions for Business
Online CRM solutions are becoming the most popular deployment option for businesses and organisations of all types and sizes . One of the fastest growing online CRM solution is SunCRM which comproses all the functionality that a modern CRM solution should provide. SunCRM has over 4,000 online users and integrates with Google Apps and Internet Telephone (VOIP)
Key Features
- Segmentation Tools. Use groups, simple and searchable tags, and/or relationships to segment constituents.
- Extensive Configurability. CiviCRM is highly configurable, allowing you, in most cases, to configure it to work with your existing business processes. Unlimited locations, addresses, phone numbers, emails and custom data fields allow most unique needs to be met.
- Internationalization & Localization. CiviCRM can store CRM data in many localized formats and supports most languages, currently including Brazilian Portuguese, German, Polish and Spanish.
- Contacts. Store common nonprofit contact data (individuals, organizations, and households) that support donor management, case management, voter, and advocacy applications.
- Relationships. Understand the relationships between any two contacts with standard (volunteer, employer, head of household) relationships or create your own unique custom relationship types.
- Activities. Record standard activities (phone call, meeting, email) for any contact or create your own custom activities that meet your needs. External software can use the CiviCRM Application Programming Interface (API) to register activities with any contact, providing a comprehensive central repository of CRM information.
- Smart Groups. Create smart groups based on any search criteria or create standard groups that are simply lists of contacts. The membership of a smart group changes automatically according to that moment’s search results.
- Custom Data. Create unlimited custom data fields in virtually any format, including radio buttons, drop-down menus, etc. All custom fields are searchable and can define a smart group.
- Support Multi-site Organizations and Networks. Centrally store data across multiple organizations or web sites.
- Import and Export Functionality with De-duping. Import functionality intelligently maps CiviCRM fields to imported data and checks for duplicates based on user-defined criteria.
- Permissions. With Drupal integration, access to certain groups of contacts can be limited to specific users, offering a way for volunteers to manage small portions of a larger CiviCRM database.
- Website Integration. CiviCRM is integrated with both Drupal and Joomla/Mambo. Web site registrations automatically become CiviCRM records and individuals can maintain their own CRM record.
- Application Programming Interface (API). CiviCRM offers a fully documented API exposing all major functionality. For instance, you can search the database, register interactions with constituents, create or update contact information, etc. This allows CiviCRM to realistically be a central repository of virtually any nonprofit’s CRM information.
Comprehensive consultancy and implementation expertise to achieve effective implementations of CiviCRM for not for profits including charities, fundraising organisations, associations and membership organisations in London, within the M25 and the rest of the South East of England.
CiviCRM is the leading Open Source Contact Management System available. Andromeda Systems provides the expertise for our clients to configure and implement Contact Management Systems powered by CiviCRM that address the specific needs of their organisations. We specialise in helping small-to-medium sized businesses in London and the South East of the UK to implement CiviCRM effectively.
Benefits of CiviCRM include:
- No Software Licence Fees = major financial savings
- Fully-comprehensive system – same functionality as licence-charging systems
- Configured and Tailored to specific requirements
- Mass E-mail facility
- Seamless integration to your web site
- Many modules like CiviContribute, CiviEvent, CiviMail, and CiviMember give you more ways to connect with and engage your clients/supporters.